Update: My mother went in to get the cheapest phone plan possible. They gave her some $80 a month plan (SCAM) and I had to go back in with her so they could get her the real cheapest plan ($30 or so).
My salesperson was knowledgeable, and very helpful. He was pleasant and easy to talk with. He made what could have been a miserable experience easy and positive.
They also towed my mothers car when she parked in the Verizon parking lot to pay her bill. She went to the DMV next door for 20 mins because they were closing. When she went back to the VZN store her car was already impounded. This Verizon store is ran by scumbags.
Terrible service and wildly overpriced products. They charged my elderly mother $50.00 for an SD card you can get for $6.00 in any other store. Will never buy from them again.
A great experience! I'd been to the old location and it was an epic fail. The staff was rude, they acted like they'd rather have their teeth drilled than help you and seemed more worried about their own texting and phone calls. THIS experience at the new location, however, was like night and day. Konnor was helpful, friendly and knowledgeable. The manager, Kyle, was fantastic. He messaged me back and forth on Facebook-answering my questions; Being patient and just so nice. I def recommend going into this new location. Not only a brand new shiny, modern store, but now with employees and manager that give a damn.
Austin and Shaun were great at explaining My new phone to me. Thank you.
When I went into the store of this place there was a paper napkin towel on the floor outside of it. I went to myself "that's GROSS" overall I have to only issue 2.5 golden stars to this place. Mainly they ripped my girlfriend off like an old paper napkin so I also took away 1.5 golden stars for that transaction.
Verizon Authorized Retailer Wireless Zone is a US Electronics Store based in Saranac Lake, New York. Verizon Authorized Retailer Wireless Zone is located at 38 Main St, Saranac Lake, NY 12983, USA.
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