Always friendly service. They are pretty prompt and give fair estimates. I never felt pressured or like I was being swindled here. Have used their services on my jeep several times. New heater core, transmission flush and filter change, brakes, oil changes and tire rotations. No complaints.
I took my vehicle here to be serviced for an oil change and for diagnostics for what I figured was some sort of heatercore issue. I knew it was likely to be a big job becuase of the location of the problem. The only thing I wasn't pleased with the estimate. I was given an estimate, made an appointment for the repairs and when I took it back for the repairs (still the original low estimate in my mind) the service attendant called me right away after dropping it off & told me she missed quoted me and the difference was about $450, she then asked me if I still wanted them to do the repairs... reluctantly I said yes. So why the 5 star rating... ok well I had a few moments to think and I called back to ask again why the estimate change so drastically. She was very honest and very professional she admitted it was her fault and that she is not that car savvy and has only been working there for a year and she didn't know the extent of the job that needed to be done. She assumed it would take a few hours becuase she had seen other cars have heatercore work but not to the extent of what mine needed so she went off of that not knowing it would actually be a full day job. After reviewing the information of what was being fixed and the attendant explaining her error I felt a lot better about the situation and it all made sense. They did a great job and cleaned the vehicle, I realized I should have cleaned it out a little better since they had to open up the dash and compartment areas. Anyways I was very pleased with the service, as well as the customer service. And in the end it was about $100 less than the second/accurate estimate. I was very satisfied which is why I am righting a review. I only waste my time on positive things:) I will definitely use this shop again and recommend it as well.
Upstate Auto Service Body Works Incorporated is a US Car Dealer based in Saranac Lake, New York. Upstate Auto Service Body Works Incorporated is located at 469 Broadway, Saranac Lake, NY 12983, USA.
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